EasyJet has updated its information to customers regarding travel over the summer – and what you need to do.
It comes as thousands of Brits have already had their trips cancelled whilst many more wait to see if they will be able to travel abroad this year.
EasyJet was forced to suspend many services at the end of March due to restrictions brought about by the coronavirus pandemic.
Prime Minister Boris Johnson has now confirmed that all travellers arriving in the UK will be quarantined for 14 days to prevent re-infection from abroad.
This morning the low-cost airline announced they will restart domestic flights in Britain and France from 15 June from 22 European airports, before adding other destinations later.
They will serve a number of UK airports including Gatwick, Bristol, Birmingham, Liverpool, Newcastle, Edinburgh, Glasgow, Inverness and Belfast.
All passengers and cabin crew will be required to wear masks when travelling.
The airline said it is “introducing new measures to help ensure safety and wellbeing, including enhanced aircraft cleaning and disinfection and requirement for passengers and crew to wear masks”.
Here is the latest information on what you need to do if you have a flight booked this summer.
Thousands of flights have been cancelled this year (Image: NEIL HALL/EPA-EFE/Shutterstock)
Can you cancel your easyJet summer holiday?
As things currently stand, easyJet says it intends for holidays in June, July and August to go ahead. EasyJet says they are currently cancelling flights on a seven-day rolling basis.
If your flight hasn’t been cancelled yet, you can do the following:
Change your flight
You can switch onto any flight at any time with no change fees. You can also change your flight as many times as you’d like, to any route, for any date up to May ’21.
Hold onto your flight
EasyJet advises review their lying program every seven days and says customers should wait until that time frame to be able to choose all available options given to them. If your flight is not cancelled we are unable to process any refund requests.
If your flight has been cancelled within the next 14 days passengers should have received a notification from the airline. Customers have the following options in this instance;
Choose a voucher
EasyJet say they understand with all the uncertainty around that customers may not be ready to decide upon their next trip yet, so they’re offering a flight voucher for the full value of your ticket. Your voucher will be valid for 12 months, so you can redeem it for flights right through to the end of Summer 2021.
If you opt for a credit voucher they’ll give you ‘an extra from easyJet’. Choose between:
* £50 easyJet Holidays voucher – £50 to use off your next booking with easyJet Holidays. (T&Cs apply)
* £5 easyJet Flight voucher – £5 extra per passenger per flight. So for a family of 4 on a return trip that means an extra £40 to spend on your next flight booked with easyJet.
* £5 Inflight Bistro voucher – £5 per passenger per flight to spend on food & drink on-board your next easyJet flight.
* “Hands Free”…for FREE – One free “Hands Free” experience per passenger per flight for future easyJet flight bookings with easyJet. (One for outbound flight and one for the return)
Change your flight
Because your flight has been cancelled, you can transfer for free onto any other easyJet flight within Europe up until May 2021*.
You won’t be charged a change fee or fare difference. This means that you can transfer onto flights to easyJet’s most popular destinations during peak periods, free of charge. From Malaga in September to skiing in half-term or German Christmas markets…Change to any flight, any time, for free.
Flights not cancelled
For flights still operating as per easyJet’s standard terms and conditions you’re not entitled to a refund of the booking.
You might be entitled to a refund of the Government taxes which you can request on our Contact us form under the “Claim a government tax refund” drop down option.
If you’ve partially booked and don’t want to continue, the airline says it will automatically return your deposit as a credit note.
You’ll be able to use this when booking a holiday in the next 12 months and your departure date can be beyond this.
EasyJet says: “If, when we get to review your departure date your holiday becomes impacted, we’ll be in touch again.
“You can rest assured that if easyJet holidays cancels your holiday you’ll receive a full refund back to the original payment method.”
For any holidays booked in September or beyond, easyJet says: “We’re closely monitoring the situation and reviewing the advice we receive from the UK Foreign & Commonwealth Office, as well as our in-destination partners, as we hope to be taking customers on their holidays again as soon as we can.
“If anything changes with your holiday with us, we’ll be in touch.”
The FCO has advised against foreign travel for the foreseeable future, and given no indication as to when it will be considered safe for Brits to venture abroad again.