People and culture will likely always be a competitive advantage in travel and hospitality, making this aspect of operations even more strongly linked to successful business outcomes. Driving employee engagement through effective recruitment and retention programs, talent and strategy management, and leadership development is not just a human resources issue; it can be a strategic imperative that should be addressed and endorsed at the executive level, with accountability at every tier of the business.
Technology continues to be a powerful driver of operational excellence. Disruptive technologies, including AI/machine learning and cognitive computing, can create the foundation for analytics and conversion between physical and digital, transforming traditional, linear supply chains into connected, intelligent, scalable, customizable, and nimble digital supply networks.
Own disruption with a comprehensive business transformation strategy. Rethink, redesign, and move forward with fundamental changes to a business and operating model that can help reduce expenses, embark on a new strategic direction, and maximize value amid disruption.
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